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These Terms & Conditions ("Terms") govern your use of the HR Service Portal ("Portal") operated by Exalans & Hunar Corporate Solutions ("Company", "we", "us"). By registering, you agree to be bound by these Terms.

1. Services

The Portal provides access to outsourced HR services including but not limited to recruitment support, HR compliance, payroll advisory, statutory compliance, documentation, and related services ("Services"). Services are subject to availability and applicable subscription plans or service agreements.

2. Account Registration

You must provide accurate, complete, and current information during registration. You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately at support@exalansandhunar.com if you suspect any unauthorised use of your account. You must be at least 18 years of age and authorised to enter into this agreement on behalf of your organisation, if applicable.

3. Use of the Portal

You agree not to:

• Use the Portal for any unlawful purpose or in violation of applicable Indian law.
• Upload or transmit false, misleading, or harmful content.
• Attempt to gain unauthorised access to any part of the Portal or its systems.
• Share your login credentials with any third party.
• Reverse-engineer, copy, or reproduce any part of the Portal.

4. Intellectual Property

All content, branding, software, and materials on the Portal are the exclusive property of Exalans & Hunar Corporate Solutions. No content may be reproduced, distributed, or used without prior written consent.

5. Payment Terms

Fees for services are as agreed in your service plan or invoice. All prices are inclusive of applicable GST unless stated otherwise. Payments are non-refundable unless the service has not been initiated. We reserve the right to suspend services for overdue payments.

6. Confidentiality

Both parties agree to maintain confidentiality of all non-public information exchanged through the Portal. This obligation survives termination of the service relationship.

7. Limitation of Liability

To the maximum extent permitted by law, Exalans & Hunar Corporate Solutions shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Portal or Services. Our total liability in any matter shall not exceed the amount paid by you in the preceding 3 months.

8. Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms. You may close your account by contacting support@exalansandhunar.com. Termination does not affect any outstanding payment obligations.

9. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Kochi, Kerala. Parties agree to first attempt resolution through good-faith negotiation before initiating legal proceedings.

10. Amendments

We may update these Terms from time to time. Continued use of the Portal after notification of changes constitutes your acceptance of the revised Terms. We will notify registered users of material changes by email.

11. Contact

For queries regarding these Terms, contact us at:
Exalans & Hunar Corporate Solutions
Email: support@exalansandhunar.com  ·  Phone: +91 80654 29495

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This Privacy Policy describes how Exalans & Hunar Corporate Solutions ("Data Fiduciary", "we", "us") collects, uses, stores, and processes your personal data in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act") and applicable Indian law.

1. Data Fiduciary Details

Exalans & Hunar Corporate Solutions
Email: support@exalansandhunar.com
Phone: +91 80654 29495
Portal: cportal.exalansandhunar.com

2. Personal Data We Collect

We collect the following categories of personal data:

• Identity Data: Full name, company name, GST number.
• Contact Data: Email address, phone number.
• Account Data: Login credentials (password stored in encrypted form only).
• Service Data: Details of HR service requests, uploaded documents, correspondence.
• Transaction Data: Invoice records, payment references (we do not store card numbers).
• Usage Data: Login timestamps, session activity for security purposes.

We do not collect sensitive personal data (as defined under applicable law) unless directly provided by you in the course of service delivery (e.g., employee records for HR processing).

3. Purpose of Processing & Legal Basis

We process your personal data for the following purposes, as permitted under the DPDP Act 2023:

• Account creation and management — to set up and maintain your client account.
• Service delivery — to provide HR services you have requested.
• Communication — to send service updates, ticket notifications, and invoices.
• Billing and payments — to process and record transactions.
• Legal compliance — to meet our obligations under Indian law including GST, labour law, and data protection requirements.
• Security — to detect and prevent fraud and unauthorised access.

The legal basis for processing is your free, informed, specific, and unambiguous consent given at the time of registration, and the performance of a contract for services.

4. Data Sharing & Disclosure

We do not sell your personal data. We may share your data only with:

• Service processors acting on our behalf (e.g., Razorpay for payment processing, Google for email delivery) — bound by data processing agreements.
• Statutory authorities where required by law (e.g., tax authorities, courts).
• No data is shared with third-party marketers or advertisers.

5. Data Retention

We retain your personal data for as long as your account is active and for a further period of 7 years after account closure, to meet statutory and contractual obligations. After this period, your data will be securely deleted or anonymised.

6. Your Rights as a Data Principal

Under the DPDP Act 2023, you have the following rights:

• Right to access — request a summary of your personal data we hold.
• Right to correction — request correction of inaccurate or incomplete data.
• Right to erasure — request deletion of your data (subject to legal retention requirements).
• Right to withdraw consent — withdraw your consent at any time; this will not affect the lawfulness of prior processing.
• Right to grievance redressal — raise a complaint with our designated grievance officer.
• Right to nominate — nominate another individual to exercise rights on your behalf in case of death or incapacity.

To exercise any of these rights, email us at support@exalansandhunar.com with the subject line "DPDP Data Request". We will respond within 30 days.

7. Grievance Officer

In accordance with the DPDP Act 2023, our designated Grievance Officer can be contacted at:
Email: support@exalansandhunar.com
Phone: +91 80654 29495
Complaints will be acknowledged within 48 hours and resolved within 30 days.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data including encrypted password storage, HTTPS transmission, server-side access controls, and regular security reviews. In the event of a data breach that is likely to cause harm, we will notify affected Data Principals and the Data Protection Board of India as required by law.

9. Cookies & Tracking

The Portal uses session cookies strictly necessary for authentication and security. We do not use tracking cookies, analytics cookies, or third-party advertising cookies.

10. Cross-Border Data Transfers

Your data is primarily stored and processed within India. Where any processing involves services hosted outside India (e.g., email delivery infrastructure), we ensure adequate safeguards are in place consistent with the DPDP Act 2023 and applicable rules.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email and by posting the updated policy on the Portal. Continued use of the Portal after notification constitutes acceptance of the revised policy.

12. Contact & Complaints

For any privacy-related queries or to lodge a complaint, contact:
Exalans & Hunar Corporate Solutions
Email: support@exalansandhunar.com  ·  Phone: +91 80654 29495

You also have the right to lodge a complaint with the Data Protection Board of India once operational, as constituted under the DPDP Act 2023.

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